Refund and Returns Policy for TVCOMPARISONVIP
Effective Date: December 30, 2024
At TVCOMPARISONVIP, we strive for complete customer satisfaction. If for any reason you are not fully satisfied with your purchase, we have outlined our Refund and Returns Policy below.
Returns Process
You can return most products within 30 days from the date of receipt. To initiate a return, please follow these steps:
Contact Us:
Notify our customer service team via email at info@tvcomparisonvip.com or by phone at (254) 200-0527. Please provide your order number, the product(s) you wish to return, and the reason for return.Return Authorization:
We will provide you with return instructions and a Return Merchandise Authorization (RMA) number.Return Shipping:
Return shipping costs are the responsibility of the customer unless the item is defective or an error was made on our part. Returns should be sent to:
2313 Botanical Dr, Killeen, Texas (TX).Refund Processing:
Once we receive the returned item, we will inspect it and process your refund within 5-7 business days. Refunds will be issued to the original payment method.
Non-Returnable Items
Some products are not eligible for return, including:
- Opened or used electronics
- Gift cards
- Sale or clearance items
- Products marked as final sale
Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately. We will offer a replacement or a full refund, depending on your preference.
Exchanges
Exchanges are subject to availability. If you wish to exchange an item for a different size, color, or model, please contact us to ensure that the new item is in stock.
Last Revised: December 30, 2024